Frequently Asked Questions
Accommodations Questions
How Do I Reserve a Room?
Room reservations can be made on-line, email :welcome@crownepointe.com or by calling your personal escape planner at 508-487-6767 ext 0
Do you allow children?
The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exception.
Are all your rooms non-smoking?
Crowne Pointe has a strict non smoking policy within all of our buildings this includes all e-vape smoking. Ashtrays are provided in numerous outdoor areas should you require them. Also, many of our rooms include private outdoor decks so smoking is permitted just outside your bedroom. Failure to adhere to this policy will result in an assessment of $500 per room night to your folio to cover cleaning charges.
Where Can I Find Rates for Crowne Pointe Inn?
Rates are available on-line or by calling your personal escape planner at 508-487-6767
What are the check-in and check-out times?
<p>Check-in time is after 3:00pm and check-out time is 11:00am.</p>
Do you provide parking?
Please note that parking for one standard sized vehicle is included with your room stay. We are unable to accommodate over-sized vehicles such as extended SUVs, large trucks, commercial vehicles, and RV’s. Owners of such vehicles will need to park at the municipal lot conveniently located 50 ft away from our font door and will be responsible for any parking fees.
Do the Rooms Have Coffee Makers?
Yes, each room has there own Keurig coffee maker complete with gourmet coffee.
Is Turn-down Service Provided?
Guestrooms receive turndown service each evening from 6:00pm-10:00pm. (during summer high season).
What is Your Cancellation Policy?
As an independent hotel located in a remote resort community, making a reservation with us is very different than making a reservation in a hotel in a major city or other destination, so it is critical to understand this policy when making reservations. Please consider your reservation as final when it is made. A 50% deposit of your entire stay (minimum 1 night) is taken at the time the reservation is made (Memorial Day to Labor Day) Cancellations or shortened stays will require at least 14 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays, late arrivals or early departures.
A fee of $75.00 + tax will be charged to all cancellations regardless of notice.
Please note that during holidays and special events we have minimum stays which must be adhered to when making a reservation and cannot be shortened after the reservation has been made. Please call or email us if you have any questions about minimum night stays.
We cannot be responsible for illness, family emergencies, work conflicts or inclement weather, or any other unforeseen events. We strongly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at travelguard.com or insuremytrip.com. This is a minor cost option to protect yourself.
Is there a safe deposit box available?
Yes, each room is equipped with a lap top size electronic safe.
Do you have wifi available to your guests?
The property is equipped with complimentary wireless throughout. Due to Provincetown’s geographical location we cannot guarantee uninterrupted 24 hour internet access. If uninterrupted wifi is critical for you we strongly recommend bringing a wireless card from one of the major networks (AT&T, Comcast etc.) We also offer complimentary use of a computer with internet access and printer. This is located in our Club Room for your use.
Is there always a minimum stay requirement?
Usually over weekends there is a minimum stay requirements and over predominate holidays. Please call for further details: 508-487-6767
How do I purchase a Gift Card?
Gift Cards for Crowne Pointe Historic Inn & Shui Spa can be purchased on-line or by calling 508-487-6767. Gift certificates can be used for accommodations, dining, shopping, and spa services. The certificates make the perfect gift for any occasion.
Does the Gift Card have an expiration date?
Yes, seven years from the date of purchase.
Can I purchase a Gift Card and have it sent to someone other than myself?
Yes you can order a gift card to be sent to someone else.
Are Pets Allowed?
Are Pets Allowed?
Crowne Pointe Inn Keeps You Out of the Doghouse.
Let the pet pal you love travel in luxury with you at Crowne Pointe…Room 201 is our only designated pet room. One dog is allowed with no size limit and the nightly fee is $40.00 + tax. Please review our pet policy and pet contract. While we do our best to accommodate dogs, we cannot have pets entering the restaurant.
Kids Questions
Do you allow children?
We do not allow children at the Inn. Crowne Pointe is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exceptions.
Wedding & Reception Questions
Do you provide china, linen, tables and chairs?
We do provide china, silver, tables and chairs as part of your wedding package. Specialty wedding linen and chair cover rentals can be arranged by our Catering Manager for an additional charge.
How many guests can you accommodate for a wedding?
We can accommodate between 35 and 50 guests for a wedding dinner. Our property is an intimate setting and we specialize in small weddings.
What wedding packages do you offer?
We offer several wedding packages that can be tailored to your needs. Click this link.
Do you welcome same sex marriages?
Yes!, we have opened our arms to hundreds of same sex marriages. Same sex, opposite sex unions are treated one in the same at Crowne Pointe. Your special day will be treated with signature Crowne Pointe attentive service. (Additional Info)
Can I Have My Wedding Ceremony on the Grounds?
Yes. Crowne Pointe offers several distinct locations for your wedding ceremony. To set up an appointment for a property tour and/or a consultation, please contact us by e-mail or call 508-487-6767.
What are your menu offerings and pricing?
Please consult our wedding representative to discuss menu options or view our samples on the website. Our Executive Chef is available for help in customizing your specific menu needs. Please view our special events menu and pricing.
What is your payment policy?
To confirm any date a deposit is required. Deposits are non-refundable. All deposits are applied to your final invoice. Our deposit schedule includes:
- An initial deposit taken at the time of booking
- Six month deposit
- Six week deposit
- Final payment is due 14 days prior to the date of the event.
What taxes and tips are we billed for?
All banquet prices are subject to a 7% Mass. meal & beverage tax and an 22% service fee. The service fee represents a tip or service charge for the wait staff, employees, service employees, or service bartenders. If additional staff is required for the event additional costs apply.
Where should I order my flowers?
Crowne Pointe can provide centerpieces and floral arrangements for catered events. To set up an appointment for a property tour and/or a consultation, please contact us by e-mail or call 508-487-6767.
Who should I contact regarding having a wedding at Crowne Pointe Historic Inn Spa?
Please contact our Michelle our expert wedding planner at 508-487-6767 or simply fill out a wedding inquiry form on this site. Michelle can also be reached at morsmond@crownepointe.com The best source for our wedding information is on line only, we cannot mail wedding packages.
Can I bring in an outside caterer, florist or outside chair and table rentals?
Crowne Pointe does not allow any florist, food, beverage or furniture rental from outside the property. Sorry, no exceptions.
Spa Questions
How do I make my reservations for spa treatments?
Spa reservations may be made on line or by calling 508-487-6767 Ext 525. Guests are encouraged to schedule treatments well in advance.
What should I wear to the spa?
Come comfortable. A robe and slippers will be provided when you arrive at the spa or you can wear your robe from your room. Bring a bathing suite if you wish to use the communal bath areas.
When should I arrive for my visit?
Plan on arriving 15 minutes prior to your scheduled appointment to allow yourself time to check-in before your treatment.
What is the Shui Spa cancellation policy?
Because your appointments are reserved specifically for you, we require that you notify us 48 hours in advance should you need to cancel or reschedule an appointment. Cancellations or changes with less than 48-hours notice will be charged 100% of the service. All no-shows will be charged 100% of the scheduled service.
Who will be performing my spa treatment?
All treatments are provided by male and female licensed, professional therapists. If you have a gender preference, please make that request when you schedule your appointment.
Are the products used in the Spa treatments available to purchase?
All of the products used in our treatments are available in the Spa to purchase so you can continue to enjoy your new treatment regimen at home.
What about my jewelry and valuables?
While Queen Elizabeth had no troubles when she was here, we suggest you leave these personal items in your guest room or at home.
Can someone help me decide on the best treatments or therapies?
A discussion with our Spa reception staff can often help you decide between specific massages, depending on whether your goals are simple relaxation or tension relief. For a comprehensive program of treatments, our Spa Director would be pleased to help you plan a program to suit you. We invite you to call for an appointment.
Is there a limit to the number of treatments I should plan in a day?
You may have as many treatments as you have time for. Our Spa Director will suggest the best order for your treatments to achive optimum results.
What if I have special health considerations?
It is critical we know if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant, please be sure to notify our Spa Director or receptionist before booking your treatments. If you have any concern at all, please let us know. We recommend that you do not consume alcohol during or immediately before or after your spa treatments.
What do I wear during my treatments?
Most body treatments are enjoyed without clothing. For the soaking tub and other unisex relaxation areas we request that you wear appropriate swimwear.
How long should I stay in the sauna or steam room?
Both sauna and steam are beneficial before or after all spa treatments, but should always be used in moderation. These rooms should NEVER be used in combination with alcohol. The sauna is dry heat that warms your muscles and begins the relaxation process. We recommend no more than 12 to 15 minutes at a time. The steam room is wet heat that is effective in opening pores and is wonderful for the respiratory system. We recommend no more than 5 to 6 minutes at a time.
Should men shave before their facial treatments?
We recommend that men shave a few hours before their facial appointments, rather than just before.
What if I'm late for my appointment?
Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. Full payment for services is required regardless of tardiness.
Are Spa parties available?
The Shui Spa is also available for evening private events and parties. Spa parties would take place from 9pm to 11pm; feature spa-tini’s (like martini’s) as well as massage therapists providing neck and back massage. The party area would include all the indoor and outdoor meditation gardens, steam room, sauna area and mineral soaking tub. It’s a fabulous new age way of celebrating a special occasion! Inquire at revive@shuispa.com for more information or contact 508-487-6767 Ext 525.
Spa Etiquette
The Spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by speaking softly or simply enjoying the silence. Newspapers and cell phones are not allowed at any time. No one under the age of 18 is permitted in the spa at any time.
What is the minimum age requirement for access to the spa?
18 years old
Meeting & Conferences Questions
How many meeting rooms do you have?
Crowne Pointe has 4 unique meeting spaces.
How far is Crowne Pointe Historic Inn & Spa from the airport?
Crowne Pointe is 3 Miles from Provincetown Municipal Airport (PVC airport code) which is accessible from Boston Logan (LOG airport code). Taxis are typically lined up outside the airport entrance.
Does Crowne Pointe Do Team Building Activities?
We offer challenging programs lead by our team-building professionals. These workshops are customized to provide your group with a learning experience that incorporates traditional adult education principles with innovative challenges and hands-on action which will inspire, motivate and strengthen your team. For more information, please contact our Sales Department ext 608.
What Audio Visual can Crowne Pointe Historic Inn & Spa provide?
From simple power-points to dynamic multi-media presentations, Crowne Pointe Inn offers your group the latest in high-end technology. We have a large on-site inventory of equipment to meet your audio-visual needs and specially trained personnel to handle your last minute requests. Whether it is a board meeting or an awards banquet, our audio visual staff promises to make your event a resounding success.
What are your menu offerings?
Whatever you can envision, we can create. Please consult our conference planning professionals to discuss menu options. Our Executive Chef is available for help in customizing your specific menu needs.
Is wireless internet access available?
Crowne Pointe Historic Inn is proud to provide the most up-to-date technology for fast internet connections. Wireless internet access is available at no cost in all of the guest rooms and public spaces.
Why should I choose Crowne Pointe to host my meeting?
This unique destination offers exceptional meeting facilities in an extraordinary setting. State-of-the-art audio-visual, luxurious amenities, year-round activities, enticing dining options and spa facilities for a corporate retreat.
How do we get to Provincetown?
One of our favorite ways to P-town is to fly on Cape Air (800-352-0714). www.flycapeair.com Joint fares are available from many cities, with easy connections in Boston, particularly from U.S. Air and Continental. Jet Blue is in the same section of the airport as Cape Air. The Cessna flight takes 25 minutes and offers great views, especially at sunset. Provincetown airport is 10 min away and we offer complimentary Mercedes SUV transport. Enjoy a fabulous unforgettable 90 min high speed ferry and experience the beauty of the P-town harbor like never before! You can take the ferry from Boston on Bay State Cruises. It’s a true pleasure. A ferry from Boston to Provincetown departs daily from the wharf at the World Trade Center. Please call Bay State Cruise Company at 617-748-1428 or locally at 508-487-9284 for further details and schedule information.
Recreation & Things To Do Questions
Can I invite my friends that are not staying at Crowne Pointe Historic Inn & Spa to the pool?
No. Resort amenities are strictly for hotel guests only. Proper identification is required. Non guests may pay a fee to use our Shui Spa.
What special events do you have at Crowne Pointe Historic Inn & Spa?
There is always new things happening at Crowne Pointe. Please review our News & Events for upcoming special events at the resort.
Are bicycle rentals available?
Bicycles are available to rent daily or weekly from several bicycle rental companies. Provincetown Bikes is short walk, just a couple of blocks away. www.ptownbikes.com.
What can you do in Provincetown?
- Spa
- Whale watching
- Kayak rentals
- Boat rentals
- Charter fishing
- People watching
- Art classes
- New art movies
- Hiking
- Bike Routes
- Roller blade
- Golfing
- Museums
- Tennis
- Dune Tours
- Sight seeing by airplane
- Art Galleries
- Fine Dining
- Antique Shopping
- Pilgrim Monument
- Horse back riding
- Shopping
- Nightclubs
- Nothing at all
When is the pool open?
Our outdoor heated pool is open 9:00am-8:00pm, Memorial Day through Columbus Day.
When is your wine, cheese and beer hour?
The complimentary guest wine, cheese and beer hour is from 5-6pm nightly. During the warmer months it is held pool side, in the cooler months it is held fire side in The Club Room.
When are the outdoor hot tubs open?
The outdoor hot tubs are open from May 13th and close October 24th. The tubs are open 24 hours a day with quiet time after 10pm.
Do you provide towels at the pool?
Towels for the beach and pool are always available pool side. As are drinks!
How do I get to the beach?
A municipal shuttle service runs past Crowne Pointe and stops at Race Point Beach.
How far is the beach from Crowne Pointe?
The bay beach is 1 block away and the ocean beach is a 15 min walk or quick bike ride.
Gift Card Questions
How is the Gift Card sent?
Gift cards will be sent by US Priority Mail within 48 hours of purchase. $10 is added to each order to cover shipping and handling. Expect 2-3 days for delivery. If you need this delivered ASAP we will ship via FEDEX overnight. The actual cost of the FEDEX will be billed directly to your credit card.
How do I purchase a Gift Card?
Gift Cards for Crowne Pointe Historic Inn & Shui Spa can be purchased on-line or by calling 508-487-6767. Gift cards can be used for accommodations, dining, shopping, and spa services. The cards make the perfect gift for any occasion.
Does the Gift Card have an expiration date?
Yes, seven years from the date of purchase.
Can I purchase a Gift Card and have it sent to someone other than myself?
Yes. The online order form allows you send cards to different recipients.
Dining Questions
How do I make reservations for dining?
Dining reservations can be made on-line or by calling 508-487-6767 Ext 505.
Does Crowne Pointe provide room service?
Yes. Depending upon the time of year, room service is available from 6.00pm until 9:00pm.
What is the dining room dress code?
The dress code is casual.
Is the restaurant available for special events?
Our entire restaurant can accommodate your private party for up to 52 seated guests, 30 presentation style and 150 for standing receptions. Our private club room is available for up to 30 seated guests.
