If you do need to modify or cancel an existing reservation, please give us a call at 508-487-6767.
*If you have made your reservation through a third-party site such as Expedia or Booking.com, you will need to contact them directly to initiate any changes to your reservation before we can assist you.
STAY SAFE, START LIVING
Your health is our utmost priority and concern. The Crowne Pointe team is committed to protecting the well-being of our guests and team members by providing a comfortable and safe environment for everyone who visits our property. We are advancing our current best practices and making sure our teams take extra precautions in order to deliver a fulfilling and enjoyable travel experience.
Due to Covid-19 regulations from the CDC and our local Health Department, we are no longer able to offer tandem parking or move guest vehicles. This means that parking on our property will be very limited and will be on a first come first serve basis. There is a large paid municiple lot 100 feet away on Prince Street. We are unable to accommodate over-sized vehicles such as extended SUV’s, large trucks, commercial vehicles, and RV’s. We appreciate your understanding in advance.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Personal Protective Equipment (PPE) such as disposable masks and gloves will be available upon request. Masks will be required to be worn when you are unable to practice social distancing on property.
Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.
Gloves will be provided to associates whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, maintenance, and any major operating departments in direct contact with guests.
SOCIAL AND PHYSICAL DISTANCING
Seating in all public areas, including dining areas, courtyards, poolside lounges, and lobbies is positioned at least six feet apart where possible.
We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.
The outdoor pool will be open this season with social distancing practiced when possible and masks are worn when not.
All staff on property practice social distancing and the health of each individual is closely monitored
Hand sanitizer dispensers will be placed at all entrances and high contact areas throughout the property.
ENHANCED CLEANLINESS STANDARDS
The Crowne Pointe has always placed a strong emphasis on the cleanliness, safety, and comfort of our properties. Our hotel uses cleaning products and protocols, which meet EPA guidelines and are approved for use against viruses, bacteria and other airborne pathogens. The items below are enhancements to our current cleanliness standards
High touch areas, such as, but not limited to doors, door handles, handrails, public phones, furniture in public spaces, and credit card readers are cleaned and sanitized on a frequent and routine basis.
Our team upholds a strict schedule of routine hand sanitation throughout their time on property.
Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected during each service.
All reception areas (front desk, spa desk, etc.) are wiped down between every guest interaction with the assistance of agent/host.
Hand sanitizing stations will be strategically placed throughout the property.
Housekeeping will be completed between guest stays and available up to every 3rd day upon request to limit unnecessary entrance into your room for both guest and staff safety. For longer stays, a housekeeping schedule can be pre-arranged with the front desk. As per the guidelines of the American Hotel & Lodging Association, we will not provide daily housekeeping. Additional towel changes are available upon request as well.
Enhanced checkout cleaning processes have been implemented to ensure rooms are thoroughly cleaned and disinfected upon departure and prior to guest arrival.
Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
Hospital-grade multi-surface cleaner is utilized for sanitation on all hard/non-porous surfaces. Increased attention is given to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
For our guests’ safety, we have eliminated a portion of the touchpoints in the guest room. Some examples of what we removed are minibar items, brochures, pens, and menus.
Per CDC guidelines, we have identified the major in-room touchpoints to receive extra sanitation, such as all doors and handles, light switches, countertops, remote controls, phones, thermostats, lamps, faucets, luggage racks, ice buckets, and clocks.
PUBLIC AREA TOUCHPOINTS
Public area touchpoints receiving extra disinfection include entry/exit doors reception areas (Front Desk, Host Stand, Spa Desk, etc.), credit card readers, pens, public bathrooms, bars, guest room keys, lobby area seating, coffee dispensing stations, and handrails.
Shui Spa is open offering the same individual services as always along with enhanced cleaning protocols. Please click here for more information. However, the indoor mineral soaking tub, sauna, and steam room will not be offered at this time in accordance with local regulations.
THE POINTE RESTAURANT
The Pointe Restaurant is open with socially distanced tables indoors and outdoors in accordance with state guidelines.