Friends of the Crowne Pointe
HOORAY WE OPEN ON JUNE 8TH
As we continue to understand the nature of this ever-evolving situation, we will be flexible with our cancellation policies. We have implemented a 24-hour cancellation policy with no fees for all reservations through June 25th. If you do need to modify or cancel an existing reservation, please give us a call at 508-487-6767 and we will be more than happy to discuss all available options with you.
*If you have made your reservation through a third-party site such as Expedia or Booking.com, you will need to contact them directly to initiate any changes to your reservation before we can assist you.
We remain extremely hopeful that the Crowne Pointe will open soon. As always Provincetown will deliver fresh sea breezes, beautiful beaches, and the lasting memories we have counted on for years. Our remarkable and unique community, which we have all fallen in love with, will be here ready and willing to welcome you back with open arms. We’re all in this together and thank you for your continued support.
STAY SAFE, START LIVING
Your health is our utmost priority and concern. The Crowne Pointe team is committed to protecting the wellbeing of our guests and team members by providing a comfortable and safe environment for everyone who visits our property. We are advancing our current best practices and making sure our teams take extra precautions in order to deliver a fulfilling and enjoyable travel experience.
Please continue reading about the enhanced processes and procedures we’re upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us – if you have additional questions or concerns please reach out to David Sanford at email@example.com
WHAT YOU CAN EXPECT
Our team is committed to providing guests with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance we are in.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Individual Personal Protective Equipment (PPE) kits will be available upon request, containing sanitizing wipes, disposable gloves, and disposable masks.
Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.
Gloves will be provided to associates whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, maintenance, and any major operating departments in direct contact with guests.
SOCIAL AND PHYSICAL DISTANCING
Social and physical distancing, one of the most effective tools used to control and reduce the spread of Coronavirus, is being taken very seriously at The Crowne Pointe.
Seating in all public areas, including dining areas, courtyards, poolside lounges, and lobbies is positioned at least six feet apart where possible.
We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.
All staff on property practice social distancing and the health of each individual is closely monitored
Hand sanitizer dispensers will be placed at all entrances and high contact areas throughout the property.
ENHANCED CLEANLINESS STANDARDS
The Crowne Pointe has always placed a strong emphasis on the cleanliness, safety, and comfort of our properties. Our hotel uses cleaning products and protocols, which meet EPA guidelines and are approved for use against viruses, bacteria and other airborne pathogens. The items below are enhancements to our current cleanliness standards
High touch areas, such as, but not limited to doors, door handles, handrails, public phones, furniture in public spaces, and credit card readers are cleaned and sanitized on a frequent and routine basis.
Our team upholds a strict schedule of routine hand sanitation throughout their time on property.
Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected during each service.
All reception areas (front desk, spa desk, etc.) are wiped down between every guest interaction with assistance of agent/host.
Hand sanitizing stations will be strategically placed throughout the property.
Housekeeping will be completed between guest stays and available upon request to limit unnecessary entrance into your room for both guest and staff safety. As per the guidelines of the American Hotel & Lodging Association we will not provide daily housekeeping. Additional towel changes are available upon request as well.
Enhanced checkout cleaning processes have been implemented to ensure rooms are thoroughly cleaned and disinfected upon departure and prior to guest arrival.
Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
Hospital-grade multi-surface cleaner is utilized for sanitation on all hard/non-porous surfaces. Increased attention is given to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
Prior to arrival, electrostatic foggers will be used to sanitize all areas and surfaces of guest rooms. The electrostatic fogger ensures even hard to reach areas are disinfected with safe, odor-free hospital-grade disinfectant. This final step of the in-room cleaning process is the last time any staff is in the room prior to arrival.
For our guests’ safety, we have eliminated a portion of the touchpoints in the guest room. Some examples of what we removed are:
Pen and notepad
Do Not Disturb signs
The following touchpoints will be routinely sanitized:
All doors (handles, locks, latches, and surfaces)
All windows & latches
Countertops and tables
Any electronics not mentioned in this list
Closet rods & clothes hangers
Desks – exterior and interior surfaces
Waste basket exteriors and interiors
Ice bucket exteriors and interiors
Outdoor balcony railings
Furniture with non-porous surfaces
Showers and bathtubs
Sinks and faucets
Hair dryers and bags
Mirrors and vanities
All linen and terry replaced in guest rooms regardless of use
Body wash dispenser
Any other non-porous hard surfaces not mentioned in this list
Coffee maker tray
Coasters replaced regardless of use
All glassware in guest rooms replaces regardless of use
Curtains and drapes
PUBLIC AREA TOUCHPOINTS
Entry / exit doors
Reception areas (Front Desk, Host Stand, Spa Desk, etc.)
Credit card readers
Pens and pencils
Seating in lobby and reception areas
Coffee dispensing stations
Food pick up areas
Outdoor recreational furniture
Guest room keys